This can also cause NDR failures or delivery to an unintended mailbox. Also, do not reuse old SMTP email addresses and apply them to new accounts. Microsoft automatically routes it to the new one. Some people might continue to send email to the person's old email address and deleting it may result in NDR failures. We strongly recommend that you don't remove the old email address. If their password changed too, they are prompted to enter the new password on their mobile device, or it won't sync.Ī person's previous primary email address is retained as an additional email address. If they have shared files from their OneDrive, the links to the files might not work and the user can reshare. If they have OneNote notebooks in their OneDrive, they might need to close and reopen them in OneNote. If they are using OneDrive, the URL to this location has changed. If they are using Skype for Business Online, they must reschedule any Skype for Business Online meetings that they organized, and tell their external contacts to update their contact information. They'll need it to sign in to Microsoft 365. Give the person the following information: You'll see a warning that you're about to change the person's sign-in information. If you don't see the option, you don't have permissions to change a user's name and primary email address.

Instead, sign in to the GoDaddy / partner's management console to set the primary alias.Īlso, you'll only see this option if you're a global admin. You won't see this option to Set as Primary if you purchased Microsoft 365 from GoDaddy or another Partner service that provides a management console.

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