As many reviewers say, Spiceworks is better than nothing, but there are plenty of paid alternatives that do more. That means agents have to spend extra time searching through the inbox and referencing a CRM for more context on the customer and their issue.

Take Spiceworks’ help desk feature, for example: Spiceworks converts customer emails to tickets so they’re clearly organized, but it doesn’t automatically pull customer information or past customer emails for agents to reference.

The features are too basic: Spiceworks’ software may be packed with a variety of different features, but all of its features are rather basic.

However, many teams grow out of Spiceworks because: Many IT teams like Spiceworks for two reasons: (1) it’s a 3-in-1 software offering asset tracking, network monitoring, and a help desk tool, and (2) it’s completely free.

Spiceworks is a great “entry level” software for IT teams who are transitioning from manually tracking assets, network connectivity, and support requests.

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